As a citizen of Rajasthan, it is crucial to have access to an efficient complaint redressal system to resolve any issues or grievances one may encounter. Fortunately, the Rajasthan Sampark Portal offers citizens a convenient platform to submit complaints regarding any government department or service.
However, often, citizens have complained about malfunctioning of the toll-free number provided by the Rajasthan Sampark Portal. Many have reported that they were unable to connect with a representative, leaving them with no other option but to visit the government office concerned.
This issue has become a major problem for many citizens who live in remote areas or are unable to travel due to various constraints. The government, as well as the Rajasthan Sampark Portal, should take immediate action to address this issue and ensure that citizens can access the toll-free number easily.
One solution could be to enhance the infrastructure and technical capabilities of the call center and ensure sufficient staffing to manage the call volume. Additionally, the government could set up a dedicated team to monitor the feedback and grievances received through the toll-free number and respond promptly to resolve the concerns of citizens.
It is important to note that the Rajasthan Sampark Portal has been successful in addressing various grievances of citizens and has also received recognition for its efforts. However, the malfunctioning of the toll-free number is a significant hindrance to efficient service delivery and needs urgent attention.
In conclusion, the Rajasthan Sampark Portal has been instrumental in providing citizens access to a transparent and efficient complaint redressal system. But, the malfunctioning of the toll-free number has caused inconvenience to many citizens who rely on this system. The government should prioritize this issue and take steps to ensure that citizens can access the toll-free number with ease. By doing so, the Rajasthan Sampark Portal can continue to be a reliable and effective platform for citizens to voice their concerns and grievances.